Refund Policy

At Clarivy Journal Publication, we take great pride in providing world-class academic writing and publication services tailored to the scholarly community. As a platform trusted by researchers, scholars, and academicians worldwide, we are committed to maintaining high ethical standards, transparency, and complete client satisfaction. This refund policy outlines the terms under which a refund may be granted and aims to create a fair and mutually respectful experience for all users of our services.

GENERAL OVERVIEW

Our refund policy is designed to safeguard the interests of our clients while ensuring responsible use of our resources. Refunds are processed under specific conditions where service expectations have not been met, and where the claim aligns with the scope and limitations defined herein.
Refunds will be considered only for eligible services such as manuscript preparation, editing, formatting, journal submission assistance, research book publication, and indexing support.

ELIGIBILITY FOR REFUNDS

You may be eligible for a refund under the following circumstances:
Non-Delivery of Service: If, for any reason, Clarivy Journal Publication fails to deliver the requested service within the agreed timeline, and no prior notification or extension was communicated or agreed upon, the client may request a full refund.
Duplicate Payment: If a client is charged more than once for the same service due to a technical error or payment gateway issue, the excess amount will be refunded after verification.
Service Quality Issues: If the delivered manuscript or publication support service substantially fails to meet the agreed academic standards or service description, a partial or full refund may be issued, depending on the extent of deviation from expectations and evidence provided by the client.
Unsatisfactory Revisions: If the client has requested revisions under our revision policy and the final outcome still falls significantly short of the promised quality despite multiple revision attempts, a refund may be considered after internal quality evaluation.

NON-ELIGIBILITY FOR REFUNDS

Refunds will not be issued in the following scenarios:
Change of Mind: If the client no longer wishes to proceed with the service after it has commenced or resources have been allocated, a refund will not be applicable.
Client Delay or Inaction: Failure to provide necessary files, approvals, or feedback within the project timeline voids refund eligibility.
Subjective Preferences: Requests based solely on personal preference, such as style or tone—when it does not conflict with service standards—are not grounds for a refund.
Publication Outcome: While we assist with submission to high-ranking journals, we do not guarantee acceptance. Refunds will not be provided if a journal rejects a submission unless it was due to technical flaws attributable to our team.

REQUESTING A REFUND

To initiate a refund request, the client must submit a written explanation within 7 business days of receiving the final deliverable. The request must include:

• Client’s full name and order ID
• Description of the issue and reason for dissatisfaction
• Supporting documentation (if applicable)
• Requests can be submitted via our official email or through the “Contact Us” form on our website.

REVIEW AND RESOLUTION

All refund requests will be thoroughly reviewed by our Quality Assurance and Client Relations teams. We may request additional documents or clarification during the review process. A decision will typically be made within 10–15 business days of receiving a complete refund request.
If approved, the refund will be processed to the original mode of payment. Processing times may vary depending on the payment gateway and financial institutions involved.

PARTIAL REFUNDS

In cases where a service has been partially delivered or if minor discrepancies are identified, Clarivy Journal Publication may offer a partial refund or service credit instead of a full reimbursement.

POLICY AMENDMENTS

Clarivy Journal Publication reserves the right to amend this refund policy at any time without prior notice. Clients are advised to review this policy periodically to remain informed of any changes.

CONTACT US

If you have questions regarding our refund policy or require assistance with a refund request, please reach out to our customer support team at:

Email: support@clarivatejournalpublications.com Contact

At Clarivy Journal Publication, your satisfaction is our priority. This policy ensures that every scholar we work with receives transparent, reliable, and high-quality service at every stage of their academic journey.